UNIFIED CRM
Replaced fragmented tooling with a single CRM, automated workflows, and trained cross-functional teams.
Read moreCase Studies
Filter by focus area.
WEB + MOBILE
Integrated web and mobile with the CRM, establishing a single source of truth and delivering a unified customer experience across all channels
Read moreAI TAGGING
Implemented AI-powered tagging of learning content, enabling automation, consistency, and rapid classification for streamlined knowledge management
Read moreCUSTOM PORTAL
Launched a customer portal with self-service and contactless communication, empowering customers to complete tasks independently while boosting staff efficiency.
Read moreSERVICE BUS
Implemented a Service Bus for guaranteed message delivery to third-party integrations, ensuring accurate, error-free data exchange between CRM downstream systems.
Read moreAUTOMATION
Deployed task and job scheduling automation, enabling common business processes to run automatically with real-time dashboard feedback and comprehensive audit trails.
Read moreWhat Clients Say
“BGCW delivered our CRM rollout on time and under budget — and the training made adoption painless.”
— VP of Ops, HealthTech Co.